Delete your account

Permanently remove your HoupulFit account and personal data.

This page explains how to request deletion of your HoupulFit account and the personal data associated with it. HoupulFit is operated by HOUSE PULSE LIMITED (NZ Company 9304370, NZBN 9429052554209).

You can request deletion at any time, whether or not you still have the app installed.

Option 1 — Delete from inside the app (recommended)

Open HoupulFit on your Android device.
Go to Settings (gear icon).
Scroll to Account and tap Delete Account.
Confirm the warning prompt, then confirm the final prompt to proceed.

Your account and associated data will be removed within 30 days of a successful request.

Option 2 — Delete by email (if you no longer have the app)

Send an email from the address registered to your HoupulFit account to support@housepulse.org.
Use the subject line Account Deletion.
In the body, confirm that you want your HoupulFit account and data deleted.

We will verify that the request came from the registered email address and complete the deletion within 30 days. We may reply requesting additional information if we cannot verify ownership.

What gets deleted

Profile

Username, email, display name, fitness preferences, gamification state.

Workout data

Workout sessions, sets, exercise configurations, schedules, programs.

Social content

Posts, comments, likes, direct messages and conversations.

Custom content

Custom templates, check-ins, saved preferences.

What is retained and why

To comply with applicable law and our financial-reporting obligations, a small amount of information is retained after deletion:

Stripe billing records. If you ever held a paid subscription, Stripe retains your billing history for at least 7 years to meet tax and financial-reporting requirements. HoupulFit does not store your card number at any time.
Aggregated analytics. Usage analytics are retained indefinitely in aggregated form that no longer identifies you personally.
Records required by law. Any records we are legally required to keep (for example, to respond to a lawful request from an authority) will be retained for the minimum period required.

Confirmation. After successful deletion you will be signed out and we will no longer be able to recover your account. If you change your mind later, you are welcome to create a new HoupulFit account.

Questions

If anything on this page is unclear, or if you are not sure which email address your account is registered to, contact us: support@housepulse.org.

For full details on how we handle personal information, see our Privacy Policy.